At the time of writing this there are two 1-star reviews that give no reason for that rating. I, on the other hand, have had a great experience with this firm. They have, over the years, helped me with two traffic tickets, two incidents with owners / property managers, and several other calls for advice. All of the four cases were a success (if you can call getting what is already owed/deserved a success), and their advice is always helpful. Ann and Karen especially have been nothing but friendly and professional. While I hope I do not have to call them again any time soon, I am happy to know they are there when I need it.